Best Viral Social Media Marketing Campaigns of 2017 to Get Your Creative Juices Flowing
Last updated on Apr, 06 2018
Jollibee
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The key takeaway from this campaign is that it pays to remain true to the media that is being created. The makers focussed on reliability and authenticity without focussing on the results. It played on the nostalgia and past experience of the viewers which resulted in a phenomenal success for the campaign.
We Are Here – Airbnb
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The key takeaway from this campaign is that ‘inferred participation’ was introduced as a new method of engagement. Instead of asking for the video to be shared, Airbnb successfully got organic participation. The campaign was also the recipient of several notable awards in 2017. Airbnb also launched a successful Instagram campaign called #WeAccept in the same year.
Gucci
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DeleteUber
The Delete Uber campaign was as the name suggests, not a marketing campaign by the company but an organic campaign. We felt there was a need to include this in the list for a reason other than being an effective social media campaign. This organic Twitter campaign reveals the fact that companies need to watch their steps in the current sage of social media as one wrong move can highly damage its reputation. The DeleteUber trend started due to the taxi aggregator’s response to the strike by NY taxi workers. The NYC taxi strike was organised in response to the ‘Muslim ban’ announced by the US president Donald Trump. Following the tweet by NY taxi workers announcing a strike, Uber tweeted that the surge pricing in the strike region was turned off. The reaction to this was swift and #DeleteUber began trending on Twitter within no time. People began not just uninstalling the app, but cancelling their Uber accounts too. The key takeaway from this campaign is that at times perception can have a greater impact than the actual intent. In this case, it is possible that Uber had their heart in the right place, but ended up complicating the matter on social media.
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Notably, not just Uber, but several companies have made this error resulting in such negative trends on social media. Uber has been a regular offender with #BoycottUber #F**KUber and #UberCrimes being some major negative trends against the company.
Heineken – Worlds Apart
Today, we live in a polarised world where people have a wide range of beliefs. Heineken used the trend of conducting ‘social experiments’ to show an alternative. In its campaign ‘Worlds Apart’, Heineken brought together people of opposing views to undertake a simple task together. Heineken wanted to prove that even people with most opposing views can find a common ground to discuss. Two strangers were asked to put together furniture and then views of both the participant on a particular subject were revealed. Each of them was then given an option to walk away or discuss their views over a beer. This was refreshing from the heated discussions we see on the TV or the internet. The campaign was widely successful with over 14 million views. The key takeaway from this campaign is that it pays to break the barriers and the set rules. While everyone thought raging debates were the only form of discussion, Heineken showed what it meant to engage and discuss with another human being.To create a viral social media marketing campaign, marketers should think about creating content that leaves a lasting impression and keeps people talking for a while. Social media is a dynamic and what works today may not work tomorrow. No one can predict what will turn viral, the only thing that remains constant is creating engaging and unique content.
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